Shipping & Returns Policy
We aim to provide a clear and comfortable shopping experience, from order preparation to delivery and after-sales support.
Shipping Information
Orders are usually processed within 1 to 2 business days after order confirmation.
Delivery time depends on the destination city and courier, and is usually between 2 to 5 business days within Saudi Arabia.
We deliver across different regions of Saudi Arabia, subject to courier service availability.
Shipping fees are calculated at checkout based on destination, package weight, and any active offers at the time of purchase.
Before Receiving Your Order
Please make sure your shipping address and mobile number are correct to help ensure successful and timely delivery.
Shipping Delays
Delays may occasionally occur due to peak seasons, promotions, or courier-related circumstances, and customers will be updated when needed.
Return Policy
A return request may be submitted within the period stated in the store policy from the date of delivery, subject to meeting the return conditions.
The product must be unused, in its original condition, and returned with its original packaging and any included accessories where applicable.
Once the returned item is received, it will be inspected to confirm that it meets the return requirements before approval.
If the return is approved, the refund will be processed according to the original payment method and the timeline of the relevant payment provider or bank.
Cases That May Not Qualify for Return
Clear Policies, Thoughtful Service
We always aim to provide a more confident and transparent shopping experience, supported by clear policies and customer care that helps at every stage of the order.
