Returns & Refund Policy
We aim to provide a trusted and transparent shopping experience, so our return and refund policy is explained clearly and simply.
When Can a Return Be Requested?
A return request may be submitted within 3 days from the date of delivery, unless otherwise stated in the product description or offer terms.
The product must be unused, unopened where applicable, and in its original condition with original packaging and all included accessories if any.
Each return request is reviewed individually to confirm that it meets the store’s stated return conditions before approval.
To request a return, please contact us through the Contact page or the email listed in the store, with your order number and reason for the request.
Beauty & Skincare Products
For quality and safety reasons, certain opened or used products may not qualify for return, especially personal-care or sensitive items.
Shipping Charges
Original shipping charges and return shipping costs may not be refundable unless the return is due to a store error or an incorrect item received.
How Refunds Are Processed
Once the returned product is received, it will be inspected to confirm that it meets the conditions stated in this policy.
Once approved, the refund process will begin using the original payment method whenever possible.
The time for the refunded amount to appear in the customer’s account may vary depending on the bank or payment provider and may take several business days.
In cases where a store error or an authenticity-related issue is confirmed, the case will be handled according to store policy and may include additional compensation depending on the situation.
Cases That May Not Be Eligible
Fair Policy, Thoughtful Service
We always aim to provide a clear and fair service, with genuine care for customer comfort and satisfaction at every stage of the order and beyond.
